So sánh chi tiết gói dịch vụ CloudXCS

Hãy tìm gói dịch vụ phù hợp cho bạn

Tìm hiểu chi tiết mỗi gói dịch vụ sẽ mang lại gì cho bạn

Đăng ký ngay hôm nay

Danh mục tính năng

Tinh năng tiêu chuẩn / Standard features
Unlimited Concurrent Calls
IVR, ACD Queue, MoH
Standard call functions
Remote Agent
Inbound Caller ID
Blacklist / Call Blocking
PSTN / SIP Trunk
SIM Gateway/Box
End-Points
Voicemail to Email
Emergency Mode
Business/Non-Business hours
Forward to Mobile No.
Call Recording
Tính năng nâng cao / Advanced features
XCS Agent Desktop (XAD)
Click to Call
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Single Sign On (SSO)
IVR Report
Định tuyến cuộc gọi / Advanced Call Routing
IVR-based call Routing
Group-based call Routing
Time-based call Routing
Round robin call Routing
Load balanced Call Routing
Randomly Call Routing
Skills-based call Routing
Chăm sóc khách hàng / Customer Care
XCS Contact Management (XCS)
CTI Pop-up
Ticket Management
Solutions
Dynamic list
Call History
Call Script
Pause with reasons
Call Summary
Wrap-up Time
IVR Report
CSAT (Customer Satisfaction)
Queue Transfer / Escalation
Bán hàng / Telesales, Telemarketing
XCS Contact Management (XCM)
Campaign(s) Management
Hiding Phone Number
Leads assignment
CTI Pop-up
Questionnaires
Call Script
Click2Call Dialer
Call Back Time
CSAT (Customer Satisfaction)
Auto Dialer
Giám sát & Thống kê / Monitoring & Statistics
Calls Report(s) & Statistics
Graphic Report(s)
Export to *.csv, *.pdf
Historical Reporting
Ticket Reporting
Leads Management
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Tích hợp ứng dụng / Integrations
XCS Contact Management (XCM)
CTI Pop-up
CRM, CMS, ERp, 3rd DB, SaaS
Helpdesks Integration
E-Commerce Integration
Knowledge Base Integration
API(s) Integration
Dịch vụ mở rộng / Add-ons services
Extend Recording Time
Customized greetings
DID Number
Service/Toll Free
Gói dịch vụ mở rộng có phí

Express

for Small Team

Tinh năng tiêu chuẩn / Standard features
Unlimited Concurrent Calls
IVR, ACD Queue, MoH
Standard call functions
Remote Agent
Inbound Caller ID
Blacklist / Call Blocking
PSTN / SIP Trunk
SIM Gateway/Box
End-Points
Voicemail to Email
Emergency Mode
Business/Non-Business hours
Forward to Mobile No.
Call Recording
30 ngày
Tính năng nâng cao / Advanced features
XCS Agent Desktop (XAD)
Click to Call
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Single Sign On (SSO)
IVR Report
Định tuyến cuộc gọi / Advanced Call Routing
IVR-based call Routing
Group-based call Routing
Time-based call Routing
Round robin call Routing
Load balanced Call Routing
Randomly Call Routing
Skills-based call Routing
Chăm sóc khách hàng / Customer Care
XCS Contact Management (XCS)
CTI Pop-up
Ticket Management
Solutions
Dynamic list
Call History
Call Script
Pause with reasons
Call Summary
Wrap-up Time
IVR Report
CSAT (Customer Satisfaction)
Queue Transfer / Escalation
Bán hàng / Telesales, Telemarketing
XCS Contact Management (XCM)
Campaign(s) Management
Hiding Phone Number
Leads assignment
CTI Pop-up
Questionnaires
Call Script
Click2Call Dialer
Call Back Time
CSAT (Customer Satisfaction)
Auto Dialer
Giám sát & Thống kê / Monitoring & Statistics
Calls Report(s) & Statistics
Graphic Report(s)
Export to *.csv, *.pdf
Historical Reporting
Ticket Reporting
Leads Management
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Tích hợp ứng dụng / Integrations
XCS Contact Management (XCM)
CTI Pop-up
CRM, CMS, ERp, 3rd DB, SaaS
Helpdesks Integration
E-Commerce Integration
Knowledge Base Integration
API(s) Integration
Dịch vụ mở rộng / Add-ons services
Extend Recording Time
Customized greetings
DID Number
Service/Toll Free
Gói dịch vụ mở rộng có phí

Standard

for Growing Team

Tinh năng tiêu chuẩn / Standard features
Unlimited Concurrent Calls
IVR, ACD Queue, MoH
Standard call functions
Remote Agent
Inbound Caller ID
Blacklist / Call Blocking
PSTN / SIP Trunk
SIM Gateway/Box
End-Points
Voicemail to Email
Emergency Mode
Business/Non-Business hours
Forward to Mobile No.
Call Recording
30 ngày
Tính năng nâng cao / Advanced features
XCS Agent Desktop (XAD)
Click to Call
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Single Sign On (SSO)
IVR Report
Định tuyến cuộc gọi / Advanced Call Routing
IVR-based call Routing
Group-based call Routing
Time-based call Routing
Round robin call Routing
Load balanced Call Routing
Randomly Call Routing
Skills-based call Routing
Chăm sóc khách hàng / Customer Care
XCS Contact Management (XCS)
CTI Pop-up
Ticket Management
Solutions
Dynamic list
Call History
Call Script
Pause with reasons
Call Summary
Wrap-up Time
IVR Report
CSAT (Customer Satisfaction)
Queue Transfer / Escalation
Bán hàng / Telesales, Telemarketing
XCS Contact Management (XCM)
Campaign(s) Management
Hiding Phone Number
Leads assignment
CTI Pop-up
Questionnaires
Call Script
Click2Call Dialer
Call Back Time
CSAT (Customer Satisfaction)
Auto Dialer
Giám sát & Thống kê / Monitoring & Statistics
Calls Report(s) & Statistics
Graphic Report(s)
Export to *.csv, *.pdf
Historical Reporting
Ticket Reporting
Leads Management
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Tích hợp ứng dụng / Integrations
XCS Contact Management (XCM)
CTI Pop-up
CRM, CMS, ERp, 3rd DB, SaaS
Helpdesks Integration
E-Commerce Integration
Knowledge Base Integration
API(s) Integration
Dịch vụ mở rộng / Add-ons services
Extend Recording Time
Customized greetings
DID Number
Service/Toll Free
Gói dịch vụ mở rộng có phí

Enterprise

for Large Team

Tinh năng tiêu chuẩn / Standard features
Unlimited Concurrent Calls
IVR, ACD Queue, MoH
Standard call functions
Remote Agent
Inbound Caller ID
Blacklist / Call Blocking
PSTN / SIP Trunk
SIM Gateway/Box
End-Points
Voicemail to Email
Emergency Mode
Business/Non-Business hours
Forward to Mobile No.
Call Recording
30 ngày
Tính năng nâng cao / Advanced features
XCS Agent Desktop (XAD)
Click to Call
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Single Sign On (SSO)
IVR Report
Định tuyến cuộc gọi / Advanced Call Routing
IVR-based call Routing
Group-based call Routing
Time-based call Routing
Round robin call Routing
Load balanced Call Routing
Randomly Call Routing
Skills-based call Routing
Chăm sóc khách hàng / Customer Care
XCS Contact Management (XCS)
CTI Pop-up
Ticket Management
Solutions
Dynamic list
Call History
Call Script
Pause with reasons
Call Summary
Wrap-up Time
IVR Report
CSAT (Customer Satisfaction)
Queue Transfer / Escalation
Bán hàng / Telesales, Telemarketing
XCS Contact Management (XCM)
Campaign(s) Management
Hiding Phone Number
Leads assignment
CTI Pop-up
Questionnaires
Call Script
Click2Call Dialer
Call Back Time
CSAT (Customer Satisfaction)
Auto Dialer
Giám sát & Thống kê / Monitoring & Statistics
Calls Report(s) & Statistics
Graphic Report(s)
Export to *.csv, *.pdf
Historical Reporting
Ticket Reporting
Leads Management
Realtime Monitor (Desktop)
Dashboard (Desktop)
Dashboard (Mobile)
Tích hợp ứng dụng / Integrations
XCS Contact Management (XCM)
CTI Pop-up
CRM, CMS, ERp, 3rd DB, SaaS
Helpdesks Integration
E-Commerce Integration
Knowledge Base Integration
API(s) Integration
Dịch vụ mở rộng / Add-ons services
Extend Recording Time
Customized greetings
DID Number
Service/Toll Free
Gói dịch vụ mở rộng có phí

Khởi động sự chuyên nghiệp của bạn ngay hôm nay

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{e&&window.ttq.instance(this.identifier).track(e.event)}))}isLoaded(){return!!window.ttq}}const ADS_PARAM$1="?caf",MESSAGE_PREFIX="FSXDC,.aCS:",ALLOWED_ORIGINS=["https://www.google.com","https://www.adsensecustomsearchads.com","https://syndicatedsearch.goog","https://googleadservices.com"];class Pixels{static build(e){const t=unpackPHPArrayObject(e,"pixel_tracking_data");if(t)return t.useAltTikTokEventsForAdsPlatformUser=e.is_ads,new Pixels(t)}constructor(e){this.onPixelEvent=e=>{const{detail:{type:t}}=e;switch(t){case"visit":case"ctr":case"click":this.providers.forEach((e=>e.handlePixelEvent(t)))}},this.providers=[new Facebook(e.facebook),new Tiktok(e.tiktok,e.useAltTikTokEventsForAdsPlatformUser),new Taboola(e.taboola),new Revcontent(e.revcontent),new Outbrain(e.outbrain)]}listenForEvents(){document.addEventListener("pixel",(e=>{this.onPixelEvent(e)}));window.onmessage=e=>{const{origin:t,data:n}=e;ALLOWED_ORIGINS.includes(t)&&(null==n?void 0:n.startsWith(MESSAGE_PREFIX))&&window.location.search.startsWith(ADS_PARAM$1)&&document.dispatchEvent(new CustomEvent("pixel",{detail:{type:"click"}}))}}dispatchEvent(e){document.dispatchEvent(new CustomEvent("pixel",{detail:e}))}}var State;!function(e){e[e.Pending=0]="Pending",e[e.Loaded=1]="Loaded",e[e.Failure=2]="Failure",e[e.TimedOut=3]="TimedOut",e[e.Errored=4]="Errored"}(State||(State={}));const CAF_SCRIPT_SRC=`https://www.google.com/adsense/domains/caf.js?${GOOGLE_MV3_URL_PARAMS}`,TIMEOUT_SCRIPTS=Number(GOOGLE_CAF_TIMEOUT_SCRIPTS),TIMEOUT_CALLBACKS=Number(GOOGLE_CAF_TIMEOUT_CALLBACKS);class StateMachine{constructor(){this.state=State.Pending}transitionTo(e){this.state=e}transitionFromPendingTo(e){this.done||(this.state=e)}get loaded(){return this.state===State.Loaded}get timedOut(){return this.state===State.TimedOut}get done(){return this.state!==State.Pending}}class Ads{constructor(e,t){this.state={script:new StateMachine,blocks:new StateMachine},this.blocksLoaded=[],this.injectScriptTags=()=>__awaiter(this,void 0,void 0,(function*(){return new Promise((e=>{const t=document.createElement("script");t.type="text/javascript",t.src=CAF_SCRIPT_SRC,t.addEventListener("load",(()=>e(!0))),t.addEventListener("error",(()=>e(!1))),document.body.appendChild(t),TIMEOUT_SCRIPTS>0&&setTimeout((()=>e(!1)),TIMEOUT_SCRIPTS)}))})),this.onPageLoaded=(e,t)=>{if(this.pageLoaded={requestAccepted:e,status:t},this.state.script.done)return;const n=null==t?void 0:t.error_code;n?(this.state.script.transitionTo(State.Failure),this.failureReason=`caf_pageloaderror_${n}`):this.state.script.transitionTo(State.Loaded)},this.onBlockLoaded=(e,t,n,i)=>{this.blocksLoaded.push({containerName:e,adsLoaded:t,isExperimentVariant:n,callbackOptions:i}),this.state.blocks.done||(t?this.state.blocks.transitionTo(State.Loaded):this.blocksLoaded.length>=this.blocks.length&&(this.state.blocks.transitionTo(State.Failure),this.failureReason=`caf_adloadfail_${e}`))},this.onTimeout=()=>{this.state.script.transitionFromPendingTo(State.TimedOut),this.state.blocks.transitionFromPendingTo(State.TimedOut)},this.blocks=e,this.options=t}get loaded(){return this.state.script.loaded&&!this.blocksLoaded.map((e=>e.adsLoaded)).includes(!1)}waitForBlocks(){return __awaiter(this,void 0,void 0,(function*(){return new Promise((e=>{const t=()=>{const n=performance.now();if(this.state.blocks.done)return this.cafLoadTime=Math.round(n-this.cafStartTime),void e();const i=this.blocksLoaded.map((e=>e.adsLoaded));i.includes(!1)||i.length>=this.blocks.length?e():setTimeout(t,50)};t()}))}))}inject(){return __awaiter(this,void 0,void 0,(function*(){try{const e=yield this.injectScriptTags();return this.cafStartTime=performance.now(),e&&void 0!==window.google?(new window.google.ads.domains.Caf(Object.assign(Object.assign({},this.options),{pageLoadedCallback:this.onPageLoaded,adLoadedCallback:this.onBlockLoaded}),...this.blocks),TIMEOUT_CALLBACKS>0&&setTimeout(this.onTimeout,TIMEOUT_CALLBACKS),yield new Promise((e=>{const t=()=>{this.state.script.done?e():setTimeout(t,10)};t()}))):void this.state.script.transitionTo(State.Failure)}catch(e){return void(this.error=e.toString())}}))}toCallbacks(){return{adLoadedCallback:this.blocksLoaded.slice(-1)[0],pageLoadedCallback:this.pageLoaded,cafTimedOut:this.state.script.timedOut||this.state.blocks.timedOut,cafLoadedMs:this.cafLoadTime,googleAdsFailure:!!this.failureReason}}toContext(){const e={cafScriptWasLoaded:this.state.script.loaded,cafScriptLoadTime:this.cafLoadTime,callbacks:this.toCallbacks};return this.error&&(e.js_error={message:this.error}),this.state.script.loaded||(e.zeroclick={reason:"googleAdsFailure"}),e}mockFailedState(){this.state.blocks.transitionTo(State.Failure),this.state.script.transitionTo(State.Failure)}}class TagManager{constructor(e){this.injected=!1,this.identifier=e}inject(){if(this.injected)return;if(!this.identifier)return;if("TEST"===this.identifier)return;const e=document.createElement("script");e.setAttribute("src",`https://www.googletagmanager.com/gtag/js?id=${this.identifier}`),document.head.appendChild(e),this.track(),this.injected=!0}track(){this.push("js",new Date),this.push("config",this.identifier)}push(e,t){window.dataLayer||(window.dataLayer=[]),window.dataLayer.push(arguments)}}const ADS_PARAM="caf",ADS_TRACKING_URL="_tr",BLOCKS_TYPE="ads",BLOCKS_CONTAINER="rs",KNOWN_CAF_PARAMS=["caf","query","afdToken","pcsa","nb","nm","nx","ny","is","clkt"];class Google{static build({pageOptions:e,preferredLanguage:t,blocks:n,googleAnalytics:i},s,a,o){let r={};e&&(r=Object.assign({},e),r.hl||(r.hl=t));let d=null==e?void 0:e.resultsPageBaseUrl;d||(d=window.location.origin);return new Google(s.uuid,n,r,i,d,o)}constructor(e,t,n,i,s,a){this._blocks=t,this._pageOptions=n,this.uuid=e,this._baseURL=new URL(s),this._signature=a,this.ads=new Ads(this.blocks,this.pageOptions),this.tagManager=new TagManager(i)}injectTagManager(){this.tagManager.inject()}injectAds(){return __awaiter(this,void 0,void 0,(function*(){yield this.ads.inject()}))}waitForBlocks(){return __awaiter(this,void 0,void 0,(function*(){return this.ads.waitForBlocks()}))}get blocks(){return(this._blocks||[]).filter((e=>this.wantsToServeAds?e.type===BLOCKS_TYPE:e.container===BLOCKS_CONTAINER)).map((e=>{const t=this.baseURL;new URLSearchParams(window.location.search).forEach(((e,n)=>{t.searchParams.has(n)||t.searchParams.append(n,e)}));const n=Object.assign({},e);if(n.resultsPageBaseUrl=t.toString(),this.wantsToServeAds){const e=new URLSearchParams;e.append("click","true"),e.append("session",this.uuid);const t=Object.assign({},this._signature);delete t.ad_loaded_callback,delete t.caf_loaded_ms,delete t.caf_timed_out,delete t.flex_rule,delete t.frame,delete t.js_error,delete t.no_ads_redirect,delete t.page_headers,delete t.page_request,delete t.page_loaded_callback,delete t.popup,delete t.screen_resolution,delete t.user_has_ad_blocker,delete t.user_preference,delete t.user_supports_darkmode,delete t.user_using_darkmode,delete t.zeroclick,e.append("signature",encode(t)),n.clicktrackUrl=`${TRACKING_DOMAIN}${ADS_TRACKING_URL}?${e.toString()}`}return n}))}get baseURL(){const e=new URL(this._baseURL.origin);return e.searchParams.append(ADS_PARAM,"1"),this._baseURL.searchParams.forEach(((t,n)=>{e.searchParams.append(n,t)})),e}get pageOptions(){const e=Object.assign({},this._pageOptions);return Object.keys(this._pageOptions).forEach((t=>{t.startsWith("bodis")&&delete e[t]})),e}get cannotLoadAds(){return!this.ads.loaded}get wantsToServeAds(){return new URLSearchParams(window.location.search).has(ADS_PARAM)}get adsMode(){return this.ads.loaded&&this.wantsToServeAds}get adsReady(){return this.wantsToServeAds&&!this.cannotLoadAds}get noAdsRedirectUrl(){const e=new URLSearchParams(window.location.search);return KNOWN_CAF_PARAMS.forEach((t=>e.delete(t))),`${window.location.origin}?${e.toString()}`}get callbacks(){return this.ads.toCallbacks()}toContext(){return Object.assign({blocks:this.blocks,pageOptions:this.pageOptions},this.ads.toContext())}}class CookieConsentManager{constructor(){this.injectScriptTag=()=>__awaiter(this,void 0,void 0,(function*(){return new Promise((e=>{const t=document.createElement("script");t.setAttribute("src",COOKIE_CONSENT_JS_URL),t.addEventListener("load",(()=>this.awaitConsent(e))),t.addEventListener("error",(()=>e(!1))),document.head.appendChild(t)}))}))}inject(){return __awaiter(this,void 0,void 0,(function*(){this.injected||!COOKIE_CONSENT_JS_URL||isLocal()||(this.injected=yield this.injectScriptTag())}))}awaitConsent(e){let t=0;const n=setInterval((()=>{t+=1,20===t&&(clearInterval(n),e(!0)),void 0!==window.__tcfapi&&(window.addEventListener("ConsentActivity",(t=>{const{detail:{status:n}}=t;n&&e(!0)})),clearInterval(n))}),50)}}class App{main(){var e,t;return __awaiter(this,void 0,void 0,(function*(){if(this.parkResponse=decode(),this.findDomainResponse=yield getFindDomain(),!this.findDomainResponse)throw new Error("Domain failed to load.");this.pixels=Pixels.build(this.findDomainResponse),null===(e=this.pixels)||void 0===e||e.listenForEvents(),this.adblock=new Adblock,yield this.adblock.inject(),this.google=Google.build(this.findDomainResponse,this.parkResponse,this.adblock,buildSignature({context:this.context,callbacks:null===(t=this.google)||void 0===t?void 0:t.callbacks},"click")),this.google.injectTagManager();const n=Parking.build(this.findDomainResponse,this.google);Render.prerender(n),this.cookieConsentManager=new CookieConsentManager,yield this.cookieConsentManager.inject();let i=Failed.cannotPark(this.findDomainResponse);if(i)return void(yield this.transitionToFailed(i));yield this.google.injectAds();let s=Disabled.build(this.findDomainResponse,this.adblock.state);if(s)return void(yield this.transitionToDisabled(s));const a=this.adblock.hasAdblocker();a&&this.adblock.handleAdblocked();const o=Sales.build(this.findDomainResponse);if(o)return void(yield this.transitionToSales(o));this.eligibleForZeroClick&&(this.zeroClickResponse=yield getZeroClick(this.context));const r=Redirect.build(this.findDomainResponse,this.zeroClickResponse,this.google);if(r)yield this.transitionToRedirect(r);else{if(a)return s=Disabled.build(this.findDomainResponse,this.adblock.state),void(yield this.transitionToDisabled(s));i=Failed.noSponsors(this.google),i?yield this.transitionToFailed(i):yield this.transitionToParking(n)}}))}transitionToParking(e){return __awaiter(this,void 0,void 0,(function*(){this.state=e,Render.template(e),Render.revealPage(),yield this.google.waitForBlocks(),yield this.track()}))}transitionToRedirect(e){return __awaiter(this,void 0,void 0,(function*(){this.state=e;const t=this.track();Render.revealPage(),yield waiter(e.delay,(e=>Render.loading(e))),yield t,window.location.href=e.url,log(`➡ Redirecting [${e.url}]`)}))}transitionToFailed(e){return __awaiter(this,void 0,void 0,(function*(){this.state=e,Render.message(e.message),Render.revealPage(),yield this.track()}))}transitionToSales(e){return __awaiter(this,void 0,void 0,(function*(){this.state=e,e.init(this.context),yield this.track()}))}transitionToDisabled(e){return __awaiter(this,void 0,void 0,(function*(){this.state=e,Render.message(e.message),Render.revealPage(),yield this.track()}))}track(){var e;return __awaiter(this,void 0,void 0,(function*(){if(!this.state.track)return Promise.resolve();try{const t=this.state.trackingType;return null===(e=this.pixels)||void 0===e||e.dispatchEvent({type:t}),trackVisit({context:this.context,callbacks:this.google.callbacks},t)}catch(e){return}}))}get eligibleForZeroClick(){const{cannotPark:e,canZeroClick:t,zeroClick:n}=this.findDomainResponse,{cannotLoadAds:i,wantsToServeAds:s}=this.google;return this.adblock.state!==Blocking.BLOCKED&&(!!t&&(!!e||(!(!i||s)||!!(null==n?void 0:n.reason))))}get context(){var e,t,n,i;const s=this.findDomainResponse,a=this.parkResponse,o=null===(e=this.state)||void 0===e?void 0:e.toContext(),r=null===(t=this.adblock)||void 0===t?void 0:t.toContext(),d=null===(n=this.google)||void 0===n?void 0:n.toContext(),c=browserState(),l=Object.assign(Object.assign({},null===(i=this.findDomainResponse)||void 0===i?void 0:i.zeroClick),this.zeroClickResponse);return Object.assign(Object.assign(Object.assign(Object.assign(Object.assign(Object.assign(Object.assign({app_version:APP_VERSION},s),a),r),d),o),c),{zeroClick:l})}init(){return __awaiter(this,void 0,void 0,(function*(){try{window.__parkour=this,yield this.main()}catch(e){console.error("app",e);const t=Failed.fromError(e);this.state=t,Render.message(t.message),Render.revealPage()}}))}}(new App).init(),exports.App=App}));

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